We pride ourselves on our high standard of customer service
But don't just take our word for it, read our customer reviews below.
Nadyne AshwellI visited this dealership on Monday. Staff were wonderful. They didn\'t put the pressure on to buy anything and allowed us to have a good.look round. I found the car I wanted and they made the process so easy and straight forward. The car is immaculate and very reasonably priced. I also part ex\'d my car which again they were very helpful with. Thank you all. I love my new car :)
Donna LeeSuperb service. Friendly, professional staff. Relaxed atmosphere with no push to buy took the stress and hassle out of buying a car. Robie and Peter both very helpful in showing me around the car and explaining where everything was. I needed the car in a hurry and it was ready for collection a day earlier than planned with service, MOT and cambelt changed. Would strongly recommend and will definitely be a returning customer.
Clare GrahamAfter looking around various used car dealerships for a quality used car I came across Longmans motors a family run business long serving in Basildon I decided to start the journey of looking for my new car.
So where to start with this fantastic dealership, wide range of cars lots with low miles after enquiring about the car I was Interested in why such the little mileage? I phoned and spoke to Peter who gave me in depth knowledge as to why this could have been he was very helpful so I decided to book an appointment
With the current situation with COVID 19 I was hesitant but was very reassured by Peter that the dealership was COVID safe and I would feel comfortable and this lived up to everything Peter told me. The car was exactly what I wanted and as long as it was clean which it was I was sold on it.
Peter was very professional from the outset Robbie was very good too.
Highly recommended. They sell good quality used cars with in house warranties on all there cars
No pushy sale
Eaton BishopI have just bought a car from Longmans. A very easy and hassle free experience. The Seat Leon was good value and in excellent condition. No hard sales at all - you like the car or you don't seems the attitude, and its appreciated. Robie kindly picked me up and dropped me at the the station for my viewing, then picked me up again a week later when I came to collect, having serviced and MOTed the car. When I picked it up, it was sparkling clean inside and out.
Peter also helpfully explained how to retax the vehicle as it was classed disabled, and they directed me to the nearest post office. Really, it couldn't have been easier. First car I've bought since 2002 so I was a bit anxious. There was no need.
A strong recommendation from me.
Janet Lawton 10/11/2019Always very helpful, highly recommend this company.
Suzanne BrayI went into Longmans to finance a car and Robbie and his team were very helpful. They helped and guided me through the whole process and I am very pleased with the service and my car. They have also helped me with after sales care. I am confident that I got a fair deal. well done !
Game GrinderSo nice and helpfull. My mum came here to buy a car and we ended up buying 3. Staff very friendly
terry dorrellVery helpful and No hard sell
Very nice car dealer
anna diamanoFriendly helpful
lauren crossSo nice and helpfull. My mum came here to buy a car and we ended up buying 3. Staff very friendly
christopher harveyI would just like to say how pleased I am with my new Toyota iQ, Robbie could not have been more helpful from start to finish he even makes great coffee this is the second car I have purchased from Longmans Motors & on both occasions I have been treated very well keep up the good work Robbie and the team
ðŸ‘ FIRST CLASS
Victoria De-la MereGreat place and people. No hard sales tactics and got reasonable price for part exchange.
Anthony BarnnettGreat service from robie and his service team would recommend Longmans for buy a used car
Gordon TyrrellI was helping my mum (who is old enough to remember when decent service was standard) find a replacement run-around car, after her previous one was deemed an insurance write-off.
With a modest checklist for something up to 10-years old, reasonably priced, in decent condition and not-too-high mileage, a lot of the local options of used-car dealers did end up reminding me of Arthur Daley!
But, a trip to Longman's Motors helped get rid of that negative impression.
From start to finish, the process was very professional, helpful and informative, with no hard-sell tricks at all.
Peter (Reck) helped explain everything to my Mum, so that she knew what to expect. He talked her through the process at each stage of looking, test-driving, chosing and paying. He also pointed out parts of their service that were available, but unlikely to be of benefit to her.
At the end, we got a decent little run-around car, that ticked all the wish-list boxes my mum asked for. And she drove away happy that she'd spent her money well, without feeling pressured into making a decision.
The pre-sale service, MOT and clean-up are all standard, but added to the overall impression that Longman's Motors is a place you can trust, take your time, ask lots of questions and know you'll get honest answers.
I was really impressed and would happily recommend Longman's to anyone. I wouldn't have done that with many others of the places we also checked out. I was also happy that I had an anxiety-free mother back on the road in a replacement car she really enjoys.
Looking at the other reviews, it's obvious that Longman's has a very good, and well-earned reputation shared by many, including some loyal, repeat customers.
Sammy GreenFantastic customer service, so happy with my new car. Would defo reccomend Longmans motors and Robie!!
Nicole ClaydenMy partner and I both got new cars each on finance from Longmans motors. We are both very happy with our cars. Great customer service from Robie and good quality cars at reasonable prices. Thank you Robie and team. Would recommend.
conrad diamondHad to wait a while for the car but can't fault the team good service and was keep informed as to when car was ready and so pleased with the car thank you longmans.will use again
jonjames smithBrilliant guys, what you see is what you get. No hard sales and good quality cars. Would recommend. ( don't forget my boot cover ðŸ˜‚)
Paul TaitFantastic service and helpful staff bought two car from them great value
Steven DeaneThe car developed a slight problem after 3 weeks and resolved the matter straight away with no problems excellent service thank you
Kenny BrownBought car here great service highly recommend
Sue MitchellGreat car showroom fully wheelchair accessible and the staff are knowledgeable and friendly they have a good range of cars at a fair price
Shane GrahamBought a car from them such a professional place felt like they cared and was not just another sale will highly recommend
lesley manningI have just bought my new car from Longmans and am extremely happy. The service I received was kind, respectful and courteous. Would highly recommend. Thank you Robie.
Keith ParsonsI have used Longmans Motors for the past 23 years and have always received excellent service. Nothing is too much trouble for them. The Service Adviser, Peter Capon, is a joy to deal with and always pleasant and courteous. I can highly recommend this company. Keith Parsons
Robert WilkinsMain dealer - "there is nothing wrong, do not know where sound is coming from, could be panels rubbing " Longmans "bush on suspension arm is worn and needs replacing" Used Longmans for years, always excellent, honest, helpful service.
Nigel BownGood. No sales pressure
Carol DeaconHelpful without any pressure
Vickie HarmanSpent an hour down there today looking at one car. The service was superb although we did make it easy for them as we only wanted the honda. From start to finish it was an enjoyable experience with everything covered to allow us to pick up car next week. Would recommend without a doubt.
Thank you so much.
Grant StainesPicked my new car up today so happy with it very helpful from start to finish great customer service couldn't have helped me any more if they tried highly recommend
stacy wallBrought my car from longmans motors in February I absolutely love it they were helpful from the moment I walked in until I picked up the keys, would recommend
Martin HerronThank goodness there is a second hand car dealer you can trust! From the first call to Robbie the service from David and the follow up from Peter, they have really shown that good customer service does exist. I bought a lovely ford galaxy from them. The tires had a little bite out of one and the other side had less than desirable tread left. "I will get them sorted" David said. And he did. The radio code wasn't with the vehicle "we will sort that out" David said. Robbie then went down to the manufacturers dealership and waited for hours so that I didn't have to and the car would be ready for me to collect on time. "I will call you Monday when the code comes back from fords" said Peter. And he did. What else is there to know other than I am a very happy customer and wish all at longmans motors a very merry Christmas and a prosperous new year. Which if this is how they do Buisness I am sure it will be.
Malcolm FoleyLongman motors, is a family run business, it's a car dealers. They are very polite, and helpful. The cars are all good quality, and well serviced .Can't fault them.
rob LeighI have bought a 2 cars now from here and have always been really happy with the service I have had from both Robbie and Peter, they have listened to my requirements and been happy to show me numerous vehicles and been patient whilst I got to grips with the controls in the cars. They even bought one of my cars back from me as a part exchange and gave me a much better rate than I was quoted on "we buy any car" I will continue to use them and recommend them to all my friends and family.
Barry WortonAlways very helpful and approachable, they keep me informed at all times and their charges are very reasonable. Very happy with all the work they have undertaken for me.
Rob HillGood honest dealership who take good care of you
Adrian BatchelorJust recently purchased a car from Longmans and am very happy with my purchase and would consider them again in the future
Holly WasmuthThis review is on behalf of my Grandfather Rob Burgin
I told Peter my budget and he showed me exactly what l could afford in relation to the style and make or car I wanted. Both Peter and David were excellent and helpful without being 'pushy' or making me spend more money than I initially wanted to.
I would 100% recommend this dealership to anyone looking to get their next vehicle
Mark GreenPolite sales staff and a good range of vehicles
Peter BurnsHad an issue with the charging lead on my Outlander. E-mailed Pete in the service department on the Friday and he said come straight up. Had to leave it until the following Tuesday and collected a new cable the following day. Couldn't ask for better. Thank you!
Jordan KinghornSuper chilled and honest
Lorenzo RossettiGreat service
Ruskins TreesExcellent service, used for over 12 years, highly recommend.